Terms and Conditions - 18/04/2025

Carly Nutrition - Nutritionist Terms and Conditions

Consultation and Services:

1.1. All nutrition consultations and services provided by Carly Nutrition are for educational and informational purposes only and are not a substitute for medical advice or treatment.

1.2. The information provided during consultations is based on the best available evidence at the time and may not be applicable to everyone. Individual responses to nutrition and lifestyle changes may vary.

1.3. Clients must be honest and accurate in providing relevant health and medical information to ensure appropriate recommendations can be made.

Client Responsibility:

2.1. Clients are responsible for their own health and well-being and must take full responsibility for the implementation of any nutrition or lifestyle recommendations provided by Carly Nutrition.

2.2. It is the client's responsibility to inform Carly Nutrition of any changes in their health status or medical conditions during the course of the consultation.

2.3. If it is discovered during the course of consultations, or the lead up to consultations, that health symptoms or diagnoses are out of our scope of practice we will refer or suggest an appropriate medical professional. It is the clients responsibility to make contact with an alternative professional following a referral suggestion.

Payment and Cancellation Policy:

3.1. Payment for nutrition services is due on receipt of invoice, before appointment takes place, unless otherwise agreed upon.

3.2. Cancellations or rescheduling must be made at least 24 hours in advance. Failure to provide adequate notice may result in a cancellation fee.

3.3. Refunds for consultations are at the discretion of Carly Nutrition and will be handled on a case-by-case basis.

Privacy and Confidentiality:

4.1. Carly Nutrition is committed to maintaining client confidentiality and will not disclose any personal or health information without explicit consent from the client, except as required by law.

4.2. Electronic communication (e.g., emails, messages) may not be secure. While Carly Lamb Nutrition takes reasonable precautions to protect client information, clients are responsible for their own electronic security.

Copyright and Intellectual Property:

5.1. All content and materials provided by Carly Nutrition during consultations, including handouts, documents, and resources, are protected by copyright and remain the intellectual property of Carly Nutrition.

5.2. Clients may not reproduce, distribute, or share any materials provided by

Carly Nutrition without prior written permission.

Results Disclaimer:

6.1. Carly Nutrition cannot guarantee specific outcomes or results from the nutrition services provided. Individual responses to nutrition and lifestyle changes may vary based on various factors.

Amendments to Terms and Conditions:

7.1. Carly Nutrition reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes.

By scheduling a nutrition consultation with Carly Nutrition, you agree to the above terms and conditions. If you have any questions or concerns, please contact us before proceeding at hello@carlynutrition.com.

Complaints Policy

At Carly Nutrition, we are committed to providing high-quality nutrition services to our clients. However, we understand that there may be occasions when you have concerns or complaints about our services. We take all complaints seriously and aim to address them promptly and fairly. This policy outlines the procedure for making a complaint and how we will handle and resolve complaints.

1. Making a Complaint

Clients who have a concern or complaint about our services should follow these steps:

a. Informal Discussion: In the first instance, we encourage clients to raise their concerns directly with their nutritionist. Often, concerns can be resolved through open communication. You can discuss your complaint during your next scheduled appointment or contact us by email.

b. Formal Complaint: If the concern is not resolved through informal discussion, you can submit a formal complaint in writing. Please send an email addressed to Carly Lamb at carlylambnutrition@gmail.com. Your complaint should provide details of the issue, relevant dates, and any supporting documentation.

2. Complaint Handling Procedure

a. Acknowledgment: Upon receiving a formal complaint, we will acknowledge its receipt within 7 days. This acknowledgment will include information about the complaint handling process.

b. Investigation: We will conduct a thorough investigation into the complaint, reviewing any relevant records and communicating with all parties involved. This investigation may take up to 14 days, depending on the complexity of the issue.

c. Response: Once the investigation is complete, we will provide you with a written response detailing the findings, any actions taken, and any proposed solutions. This response will be sent to you within 7 days of completing the investigation.

3. Escalation

If you are not satisfied with the response provided, you have the option to escalate the complaint by:

a. Requesting a review of the investigation and outcome.

b. Contacting a relevant professional association or regulatory body, if appropriate.

4. Confidentiality

All complaints will be handled with the utmost confidentiality. Information regarding the complaint will only be shared with individuals directly involved in the investigation and resolution process.

5. Continuous Improvement

We value your feedback and use complaints as an opportunity to improve our services. We will periodically review the complaints received to identify trends and areas for improvement.

6. Contact Information

If you have a complaint or concern, please contact us at:

Carly Nutrition

hello@carlynutrition.com

We are committed to addressing your concerns and resolving any issues in a professional and timely manner.

Payment Policy

At Carly Nutrition, we are dedicated to providing you with quality nutrition services. To ensure clarity and transparency in our financial transactions, we have established the following payment policy:

1. Payment Methods

We accept the following methods of payment:

Online Payment through ZenPass or Stripe

2. Payment Process

Payment for package is required at time of booking, in full or in an arranged payment plan.

3. Fee Structure

Our fees are as follows:

Discovery Call (15 minutes): Free

4 month package: £720

Please note that fees are subject to change, but we will provide notice of any fee adjustments in advance. While we may run offers at certain times, these are at our discretion and can be changed at any time.

4. Cancellation and Rescheduling

We understand that situations may arise that require you to reschedule or cancel an appointment. Please provide at least 24 hours' notice if you need to reschedule or cancel. Failure to provide adequate notice may result in a cancellation fee of 50% of the appointment fee being charged.

5. Outstanding Balances

Any outstanding balances must be settled before scheduling a new appointment. Clients with overdue balances may be asked to pay in advance for future appointments.

6. Refunds

Refunds are not provided for completed consultations. In the event of a prepaid appointment that needs to be rescheduled, the prepaid amount will be applied to the rescheduled appointment.

7. Missed Appointments

Missed appointments without proper notice will be subject to a missed appointment charge of the full appointment fee. This fee reflects the value of the reserved time that could have been offered to another client.

8. Disputed Charges

If you believe there is an error or discrepancy in the charges on your invoice, please contact us within 7 days of receiving the invoice. We will investigate and rectify any valid invoicing concerns promptly.

9. Contact Information

If you have any questions or concerns regarding our payment policy, please contact us at:

Carly Nutrition

hello@carlynutrition.com

We appreciate your understanding and compliance with our payment policy. Thank you for choosing Carly Nutrition for your nutrition needs.

Terms & conditions for Carly Nutrition