Question 1

Can I cancel my subscription at any time?

Accepted Answer

Yes! You can cancel your ZenPass subscription anytime from your account settings. Your plan will remain active until the end of your billing cycle, and you won't be charged for the next period.

Question 2

Can I change my plan later?

Accepted Answer

Absolutely! You can upgrade or downgrade your plan anytime. Upgrades take effect immediately, while downgrades apply at the end of your current billing cycle.

Question 3

Do I need to commit to anything with the Grow plan?

Accepted Answer

Not at all! You are welcome to try our Grow Plan free of charge for 14 days—no hidden fees, no commitments. You can upgrade anytime after the end of the trial to continue to use your preferred features when you're ready.

Question 4

How do I pay for my subscription?

Accepted Answer

ZenPass accepts all major credit and debit cards, with payments processed securely through Stripe. You can manage your billing details anytime from your account settings.

Question 5

Do I pay platform fees on bookings?

Accepted Answer

Grow Plan: 🚀 0% platform fees—your earnings are 100% yours!

*(Standard Stripe processing fees of 1.9% + £0.30 per transaction apply.)*

Question 6

Are there any payment processing fees?

Accepted Answer

Yes, payment processing fees are charged by Stripe to cover transaction handling and payouts to your Stripe Connect account:

- Starter Plan: 2.9% + £0.30 per transaction
- Grow Plan: 1.9% + £0.30 per transaction
- Pro Plan: (Waitlist-only, more details coming soon!)

Question 7

Is there a discount for annual subscriptions?

Accepted Answer

Yes! Get 2 FREE months when you choose an annual plan instead of monthly billing.

Question 8

What support is included?

Accepted Answer

- Grow Plan: 24/7 priority support, personalized onboarding assistance, and exclusive business growth resources designed to help you scale seamlessly.

Question 9

Can I migrate my clients from another platform?

Accepted Answer

Yes! If you're on the Grow Plan, we offer a dedicated client import service to ensure a seamless transition to ZenPass.

Question 10

How many clients can I import with the Grow plan?

Accepted Answer

You can import an unlimited number of clients via CSV file. Our dedicated onboarding team is here to support you every step of the way.

Question 11

How do I join the ZenPass Practitioners Community?

Accepted Answer

Once you are a GROW member you can get exclusive access to our practitioner community, including: Marketing & business webinars, Social media templates & strategy guides, Networking & collaboration opportunities.

Question 12

How can I transfer appointments and services from my current booking software?

Accepted Answer

We know setting up your booking software can be time-consuming. To make things easier, we offer a complimentary data transfer when you sign up. We'll transfer all your appointments, clients, notes, and more from pen and paper or another salon software – free of charge!

Question 13

I am a new practitioner, can I still benefit from ZenPass GROW?

Accepted Answer

Yes ZenPass GROW has been designed for newly certified practitioenrs in mind. Have all the professionals tools you need to make a polished impressions on your clients + unlock a full business plan to achieve your practice goals.

Feature Breakdown	Starter $19	Grow $33	Pro $88

24/7 Online Booking	✓	✓	✓
Custom Booking Links (Events, 1:1s)	✓	✓	✓
Guest Checkout	✓	✓	✓
Google Calendar & Meet Sync	✓	✓	✓
Service Creation & Time Settings	✓	✓	✓
Automated Booking Reminders	✓	✓	✓
Desktop, tablet & mobile access	✓	✓	✓
Customisable Landing Page		✓	✓
Waivers & Client Forms		✓	✓
Packages & Bundles		✓	✓
Booking Insights & Analytics		Coming Soon	✓
Memberships			✓
Digital Content			✓
Online Courses			✓
Link-in-Bio Store			✓
VIP Booking Support (Phone & Video)			✓

Built-in online payments	✓	✓	✓
Free Stripe Connect setup	✓	✓	✓
Payouts to your bank account	✓	✓	✓
0% platform fees	✓	✓	✓
Secure, encrypted transactions	✓	✓	✓
Stripe-powered checkout	✓	✓	✓
No contracts or upfront setup fees	✓	✓	✓
Accept cards, Apple Pay & Google Pay	✓	✓	✓
Processing fees (1.9% + 30p per booking)	✓	✓	✓
Klarna & Clearpay (Pay Later)	✓	✓	✓
Discount codes		✓	✓
Charge Stripe fees to customers		✓	✓
Deposits at time of booking			✓
Split payments and group bookings			✓
Branded receipts and confirmations			✓

Client Chats	✓	✓	✓
Unique Booking links	✓	✓	✓
Branded Automated Emails		✓	✓
Discount codes		✓	✓
Abandoned cart recovery		✓	✓
Marketing Courses		✓	✓
Social media templates		✓	✓
Mailchimp integration		✓	✓
Waitlist capture			✓
IG-optimised Link in Bio			✓
AutoDMs			✓
Client tags & segmentation			✓
Google tracking & analytics			✓

Client profiles & booking history	✓	✓	✓
Unlimited reminders	✓	✓	✓
Client notes (before & after sessions)	✓	✓	✓
Custom T&C	✓	✓	✓
1:1 Client Chat	✓	✓	✓
Client imports (manual or CSV)	✓	✓	✓
GDPR & HIPAA-compliant data storage	✓	✓	✓
Digital forms and waivers		✓	✓
Tag & segment clients		✓	✓
Community Chat			✓
Waitlist management			✓
Advanced reporting on client activity			✓

Email support	✓	✓	✓
24/7 help centre & chat		✓	✓
1:1 Onboarding Call		✓	✓
Free switching & data transfer (48h)		✓	✓
Phone and video call support			✓
Content & marketing strategy check-ins			✓
Dedicated practitioner success manager			✓
Priority response times			✓

Try our Grow Plan free for 14 days

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What Comes with Every Plan?

0% Booking Fees

1:1 Onboarding Call & Set up

Free Switching & Data Transfer

Switch easily with free data transfer

FAQs

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