Practitioner’s Vetting Process

We're dedicated to ensuring ZenPass features only highly skilled professionals known for their expertise and quality care.

At ZenPass, our guiding principles and commitment to being a leading source for holistic wellness shape everything we undertake. We've designed a detailed vetting process with strict quality criteria to select our practitioners, ensuring they align with our values and high standards.

How We Evaluate Our Practitioners: Our thorough evaluation involves three key stages and assesses compliance with the following aspects:

• Adherence to ZenPass’s core values

• Verification of professional qualifications and credentials

• Assessment of communication skills and client engagement

• Review of their commitment to their wellness practice

• Capability to conduct sessions both online and face-to-face

Evaluation Process:

Stage 1: Initial Introduction

• Practitioners apply, providing essential info for our review in the “Apply as a provider” form.

• If they meet our minimum standards upon initial review, we'll schedule a 45-minute introduction, either online or in person, to explore potential collaboration opportunities.

• Our assessment focuses on:

  • Their expertise and professionalism

  • Ability to communicate and connect

  • The environment they provide for clients

• We also require:

  • ID proof

  • Business documentation, where applicable

  • Certification of qualifications

  • DBS checks for those working with minors

Stage 2: Demonstrating Skills

• If all criteria from Stage 1 are satisfied, we'll proceed to approve the practitioner's application, start the onboarding process, and launch their profile and sessions on our platform.

• If stage 1 criteria aren't met, we'll arrange a test session for an in-person evaluation. The test session will be conducted by our team.

Stage 3: Ongoing Review

In line with our community standards, we continually assess practitioners through client feedback and our internal review system. We also monitor and address any user misconduct, maintaining a safe and respectful platform.

Questions or comments about how we choose our practitioners? Get in touch at contact@zen-pass.com.